FAQS and Terms and Conditions 

 

 

  1. How far do you travel? I cover the whole of the North East, North Yorkshire and Scottish Borders however mileage is added per mile outside of 15 miles from TS26. 

  2. Do the love lights have any trailing wires? No, our lights are battery operated so therefore can be placed anywhere and don’t require PAT testing. 

  3. Can I place items outside? Unless stated that they are for outside use, items are not designed to stay outside for long periods of time. Items can be placed outside for ceremony or photo opportunities, but it is the responsibility of the hirer that items are not damaged due to poor weather conditions. 

  4. Are you insured? Yes, we have public liability insurance. Force Majeure. Liability shall be limited to a full and complete refund of all monies paid. The company cannot be held responsible for any equipment failure, nor circumstances beyond its control, which may result in the inability to fulfil its contractual obligations 

  5. What happens if anything gets damaged during the event? Items are hired to you the customer named on the booking form. The responsibility of ensuring our products are not damaged is the part of the customer’s agreement. If any damage is caused, then any charges relating to the repair or replacement would fall on the responsibility of the customer named on the booking form. 

  6. For how long will I have hire of the items? The price quoted will cover you for a typical wedding or evening event. They can be dropped off at a time to suit and either collected that night or the next morning. Please state the start and end time of your event on the booking form and we will liaise directly with the venue to arrange suitable set up and collection times. 

  7. When do I have to pay the full amount? A £20 (orders up to £150) or a £50 (orders over £150) non-refundable deposit is required to secure your date. Final payment of outstanding monies due for the hire shall be paid no later than 28 days prior to the event. A friendly reminder will be sent out by email shortly before the due date.

  8. Cancellation Policy: If you need to cancel your booking then any monies paid, minus the deposit, will be refunded to you if you inform us a minimum of 28 days before the event.

  9. COVID Update: If your event is cancelled due to restrictions imposed by COVID then a full refund will be given, minus your deposit. If your event is rescheduled to a new date due to restrictions imposed by COVID then your booking and deposit will be transferred to the new date. If your items are not available for your new date then a full refund will be issued.

By agreeing to this form, the hirer agrees to the above and that during the continuance of the Agreement, the equipment and accessories remain the property of the company at all times and the hirer shall not sell, offer for sale or lend the equipment and shall take all reasonable precautions to safeguard the equipment.